PRIVACY POLICY
Oven Cleaners is committed to protecting your personal information. The details of our online privacy policy are detailed below.
ovencleaners.co complies with the Data Protection Act 1998 and related laws and all personal information obtained will be used in accordance with the Act and associated laws.
Use of Personal Data
Oven Cleaners will be solely responsible for the use of information collected by ovencleaners.co.
The information we hold and how we use it
Data is collected when a user registers to our website or places an order with us online. This personal information is regarded as having been given to us knowingly and specifically for our use.
As part of our security measures when orders are placed on our website, we may carry out checks to protect ourselves against fraud.
Users of ovencleaners.co may also be requested to provide information about their marketing preferences. This information may be used by ourselves or passed to third parties when they relate specifically to goods and services that match your preferences. The information gathered helps us to review our performance and improve our services to customers.
Is private information shared?
As part of our company’s business operation, we often sub-contract certain activities to third parties. Such instances include: digital marketing, package deliveries, leaflet distribution, data analysis, processing payments and customer service. Third parties can only access personal information relating specifically to perform one of the listed activities and are not permitted to use the information for any other purpose.
We use external agencies to confirm personal information in order to prevent fraudulent transactions.
Personal information that is collected by ovencleaners.co is not sold or shared without your specific or implicit consent.
Use of Cookies
ovencleaners.co uses cookies to track visitors. Cookies allow us to access your hard drive via your browser and the use of alphanumeric identifiers tells us the source of each unique visitor to our website. This enables us to assess our online presence and better understand which parts of our website best serve our customers.
If cookies are disabled by a user, it will not be possible for them to make a purchase with us online.
Links to other Websites
As part of our online presence we establish direct links to other websites that we feel relate to our core business and provide additional services to our users.
Please note, we do not have direct input into third party websites or their company services. While we endeavour to form valuable relationships that benefit our users, we do not have any control of their business and neither do we contribute content to their websites.
How will we protect personal information?
All online activity relating to placing orders is done using a secure server. This ensures all personal information inputted is encrypted before being sent on to us. This protects your privacy during the transaction process.
Options available
Users of ovencleaners.co are not required to provide any information unless they choose to. However, if cookies are disabled, it will not be possible to place an order with us online.
If you wish to change your preferences at any time, you can do so by contacting us.
Oven Cleaners Complaints Procedure
We take customer feedback very seriously and we will ensure any complaints are dealt with within 64 hours of contacting us. We will inform complainants of progress either by email or telephone at each stage of the procedure.
Changes to our online privacy policy
Any amendments or changes to the above will be posted on this page of our website.
What do you think?
As part of our customer service, we welcome suggestions or questions on privacy issues.
Please don’t hesitate to contact us by calling 020 3397 9082 or by email and we will deal with your query promptly.
